Privacy Policy

We are Ojojas Technologies (“we,” “our,” “us”) and operate under the name Ojojas, accessible at ojojas.com. We are registered with the Corporate Affairs Commission under number 7161244.

This policy describes the information we collect about you, how we collect and use that information, and with whom we share it. While you are not obligated to share any information with us, some information is necessary to use our services. This policy also outlines when we share your personal information with third parties, such as service providers.

What Information Do We Collect?

When you interact with any of our websites or applications, we collect and use the information you provide. When you open an account with us, you may share:

• Your name(s)
• Bank Verification Number (BVN) for withdrawal purposes
• Identification documents
• Address
• Pictures

Additionally, we may request explicit permission to access other information such as your address book, location, photos, and data from your phone camera.

Other details we may collect and their uses include:

• Details provided when signing up for an Ojojas account, such as your name(s), date of birth, gender, phone number, residential address, and email address, in compliance with regulatory requirements.
• Your profile picture.
• A video of your face during a liveness check to confirm your identity. This video is shared with a third-party service provider to facilitate our verification process. You may choose not to upload this video, but this will limit your ability to use certain features of your Ojojas account.

We will not share the video of your face with advertisers or anyone other than the third-party service provider involved in the liveness check. If you withdraw consent for us to use this video, we will delete it. However, please note that this will affect your ability to use your account, as some services depend on processing this video.

Information You Provide Through Other Channels

If you contact us through means other than in-app chat, we collect:

• The phone number you’re calling from and information shared during the call.
• The email address you use and the contents of your email (including any attachments).
• Public details from your social media profiles (e.g., Facebook, Instagram, Twitter) if you reach out to us via these platforms, including the contents of your messages or posts.

Information We Collect When You Use Ojojas Channels

We collect:

• Mobile network operator and operating system details.
• IP addresses and device IDs.
• Phone contacts.

Information from Third Parties

As part of our Know Your Customer (KYC) process, we may verify the authenticity and validity of the identification documents you provide, either directly from issuing authorities or through authorized service providers.

How Do We Use Your Information?

Under the Nigerian Data Protection Regulations 2019 (NDPR), we must have a lawful basis for processing your personal information. The lawful bases include:

• Contractual Obligation: To fulfill our contract with you or to enter into one. This includes:
  • Providing the agreed-upon services.
  • Sending messages about your account and services.
  • Managing, collecting, and enabling job/service requests.
  • Investigating and resolving complaints.
• Legal Duty: To comply with laws and regulations, such as:
  • Confirming your identity.
  • Preventing illegal activities like money laundering and fraud.
  • Keeping records in compliance with legal requirements.
  • Sharing information with regulators, authorities, law enforcement, or other third parties as required.
• Legitimate Interest: Using your data in ways that are expected and in your interest, without overriding your privacy rights.
• Consent: For certain uses, such as:
  • Marketing and communication about our products and services.
  • Tracking your phone’s location to protect against fraud, if you have authorized it.

How Long Do We Keep Your Data?

We retain your information as long as you are an Ojojas customer and for any additional period required by law or regulations. These retention requirements may override any rights to erasure requests. However, we ensure that your data is held securely during this period.

When Do We Delete Your Data?

We store and process your personal data only as long as necessary to fulfill our obligations under our agreement with you or as required by law. If data is no longer needed for statutory or contractual purposes, it will be deleted.

If you choose to delete your Ojojas account, we will delete any data you have provided, including the video of your face used during the liveness check, subject to applicable retention regulations.

Your Rights

You have the right to:

• Access and request information we hold about you.
• Request deletion of your information.
• Restrict or update how we use your personal information.
• Correct any incorrect or incomplete information.
• Object to using your information for marketing purposes or additional services.
• Withdraw any previously given consent.

How to Make a Complaint

We are committed to respecting and protecting your personal information. If you have concerns or complaints, please contact our Data Protection Officer at:

• Email: support@ojojas.com
• Telegram: https://t.me/ojojas
• Call us: +2347055283029

We will address your concerns to the best of our ability.

Changes to This Document

This policy will be reviewed annually or more frequently if changes occur in applicable data protection regulations. Any changes will be noted on this page, and significant changes will be communicated via email.

This policy was last updated in 2024.